Service Level Agreement
Last Updated: April 18, 2026
This Master Service Agreement (the "Agreement") constitutes a legally binding contract between HyprDevs Software Solutions ("HyprDevs," "we," "us," or "our") and the client ("Client," "you," or "your") engaging our services.
By executing a Statement of Work (SOW), paying a deposit, or otherwise engaging HyprDevs for technical services, you agree to be bound by the terms and conditions outlined below.
1. Scope of Services
HyprDevs specializes in custom software development, web and mobile applications, systems integration, and related technical services.
Statement of Work (SOW): The specific deliverables, project milestones, timelines, and technical requirements will be detailed in a separate SOW or project proposal provided to you.
Change Requests: Any requests for features, revisions, or modifications outside the original SOW will be subject to a Change Order. Additional out-of-scope work will be billed at our standard hourly rate of $100 per hour or quoted as a separate fixed fee.
Maintenance & Support: Unless explicitly stated in the SOW, post-launch maintenance, bug fixes, and technical support are not included and require a separate Maintenance Agreement.
2. Client Responsibilities
To ensure the timely and successful delivery of your project, the Client agrees to:
Provide timely feedback, approvals, and necessary sign-offs at designated project milestones.
Supply all necessary text, graphics, data, API keys, and credentials required for the project.
Appoint a primary point of contact authorized to make decisions on behalf of the Client.
Note: Delays in client feedback or failure to provide required assets may result in project timeline extensions and additional fees.
3. Payment Terms and Invoicing
Payment Schedule: Payment milestones will be defined in the SOW. Typically, a non-refundable deposit of 30% is required before work commences.
Invoicing: Invoices will be sent upon completion of milestones or on a monthly basis for hourly engagements. Invoices are due within 30 days of receipt (Net 30).
Late Payments: Overdue payments will accrue interest at a rate of 1.5% per month (18% annually), or the maximum rate permitted by law. HyprDevs reserves the right to suspend all active work and withhold deliverables until the account is brought current.
4. Intellectual Property Rights
Pre-existing Material: HyprDevs retains all rights to any pre-existing code, libraries, and frameworks ("Background Technology") used in the project. We grant you a non-exclusive, royalty-free, perpetual license to use this Background Technology solely as integrated into your final product.
Transfer of Ownership: Upon full and final payment of all outstanding invoices, the Intellectual Property (IP) rights to the custom source code and specific deliverables created exclusively for you will be transferred to you.
Portfolio Rights: We reserve the right to showcase the completed project (excluding confidential data) in our portfolio, case studies, and marketing materials, unless a separate Non-Disclosure Agreement (NDA) supersedes this right.
5. Confidentiality
Both parties agree to hold all proprietary and confidential information exchanged during the project in strict confidence. Neither party will disclose, distribute, or use the other's confidential information for any purpose other than fulfilling the obligations of this Agreement.
6. Warranties and Disclaimers
Warranty Period: We provide a 30-day warranty period following the final delivery/launch. During this time, we will fix any critical bugs or errors that cause the software to deviate materially from the agreed-upon SOW at no additional cost.
Disclaimer: After the warranty period, all deliverables are provided "AS IS." HyprDevs disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be completely error-free or immune to unauthorized third-party access (e.g., hacking).
7. Limitation of Liability
In no event shall HyprDevs Software Solutions be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business interruptions, arising out of or related to this Agreement.
Our maximum aggregate liability for any claims arising from our services shall not exceed the total amount paid by the Client to HyprDevs for the specific SOW from which the claim arose during the twelve (12) months preceding the claim.
8. Term and Termination
Term: This Agreement begins upon acceptance and remains in effect until the completion of the project or until terminated by either party.
Termination for Cause: Either party may terminate this Agreement if the other party materially breaches its terms and fails to cure the breach within 30 days of written notice.
Payment Upon Termination: In the event of early termination, the Client shall pay for all work completed, hours logged, and expenses incurred up to the date of termination.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal disputes shall be resolved exclusively in the courts located in Suri, Birbhum, India.
Contact Us
If you have any questions or concerns regarding this Service Agreement, please contact us:
HyprDevs Software Solutions
Email: admin@hyprdevs.com
Phone: +91 89183 95011
Address: Rajnagar, Dakbanglo, Birbhum, West Bengal, India 731130